Plans – DoctorFlow Waiting Room (free for 12 months) and Full Floor
Launching Dec 1The free Waiting Room plan is coming December 1. 
Start free
DoctorFlow Waiting Room · Launching December 1

Start with the waiting room. Free for 12 months.

Patients check in on their own phone and land in your front desk’s waiting list. Reception right-clicks, picks the room, and the patient gets a text telling them where to go. Nobody shouts names across the waiting room.

Launches in

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Live now.
12 months freeNo hardwareNo contractNo app for patients
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Free plan sign-up opens December 1.

Plans

Two ways to run your clinic on DoctorFlow

Start free at the front desk. When you want every room on the board, Full Floor unlocks it.

Free plan

Waiting Room

For the front desk and your patients’ phones. Runs on the desktops you already have.

$0for 12 monthsNo card, no contract.
  • Patients check in on their own phone by QR code or NFC tap. No app to install.
  • A waiting list on reception’s desktop, longest wait on top.
  • Right-click to send a patient to a room. Their phone shows the room number.
  • Patients stay on your list until they leave. Edit their details or message them any time, then clear them when they go.
  • Message any patient: “Please come to the front desk,” “We’re running about 15 minutes late,” or your own.
  • Estimated wait on the patient’s phone, worked out from each doctor’s usual appointment time.
  • One text when their room is ready. Included, nothing else is ever sent.
  • First name and last initial only. Surnames are never stored.
  • Email support from our team.

The room board stays locked on the free plan. After 12 months, move to Full Floor to keep going.

Start free

Sign-up opens December 1.

Full DoctorFlow

Full Floor

For the whole team. Every room, who’s in it and who’s next, on a tablet at every door and one board on the wall.

Early partner pricing — limited spots $20/ display / month Standard price: $100/display/month

Locked for life. Tiered, first come first served — the rate rises as spots fill. Hardware, software and support included.

90-day guarantee: if it doesn’t work, we take the tablets back and return your money.

Everything in Waiting Room, plus:

  • The room board, unlocked. Every room’s status, live, on every desktop.
  • A tablet on every exam-room door. One tap walking in, one tap walking out.
  • The live board on a wall TV. The whole floor, visible to the whole team, no login.
  • Next patient, in order, for every doctor and nurse.
  • Where the team is, live, and a report every evening on where the day leaked.
  • Tablets and mounts supplied. Live in one weekend.
  • Email, plus Dr. Kaczmarek and the DoctorFlow team’s number. A founder who uses it daily.
Book 15 minutes
How the free plan works

Three steps, no hardware

Everything happens in the waiting list on reception’s desktop. The room board beside it stays locked until you move to Full Floor.

1

Put the check-in code up in the waiting room

Patients scan the QR code or tap NFC. A check-in page opens in their phone’s browser.

2

Patients check in and join the list

First name, last initial, who they’re seeing, a short reason. They pop up in reception’s waiting list, and their phone shows their wait.

3

Right-click, pick the room

Their phone shows the room number and they get one text. They move to “In a room,” where reception can still edit or message them until they leave.

Side by side

What each plan includes

Waiting RoomFull Floor
Patient check-in on their own phone✓✓
Estimated wait on the patient’s phone✓✓
One text when the room is ready✓✓
Waiting list on reception’s desktop✓✓
Message patients on their phone✓✓
Send a patient to a roomRight-click from the waiting list✓
Room board: every room’s status, liveLocked✓
Tablet on every exam-room doorNot included✓
Live board on a wall TVNot included✓
Next patient, in order, for doctors and nursesNot included✓
Where the team is, liveNot included✓
Report every eveningNot included✓
HardwareNone neededTablets and mounts supplied
SupportEmailEmail, plus Dr. Kaczmarek and the DoctorFlow team’s number
Price$0 for 12 months$20 / display / month
Locked for life. The rate rises as spots fill.
When you’re ready for the whole floor

Your room board is already there. Full Floor unlocks it.

Full Floor keeps everything in the Waiting Room and adds a tablet on every door and a TV on the wall. Every room’s status goes live, and the whole team works from the same board, not just reception.

Book 15 minutes See how Full Floor works
Common questions

Free plan FAQ

Is it really free?

Yes, for 12 months. No card, no contract, and the one text per patient is included.

What’s the catch?

None for the first 12 months. We think once your front desk sees the waiting room run itself, you’ll want the whole floor on it.

What happens after 12 months?

The free plan ends. To keep using DoctorFlow, move to Full Floor. Full Floor pricing is tiered, first come first served, and the rate rises as spots fill.

Do patients need an app?

No. They scan the QR code or tap NFC, and the check-in page opens in their phone’s browser. Patients who’d rather not use their phone check in at reception.

What patient information does it keep?

First name and last initial only. A surname is never a field. The reason for visit is 15 characters; staff see it, and no screen in the waiting area does. The mobile number is used for one text when the room is ready, and nothing else.

What hardware do we need?

None. Reception uses the desktops you already have, and patients use their own phones. Tablets and the wall board come with Full Floor.

Does it connect to our EMR?

No. It runs alongside your EMR, so there’s nothing to integrate and nothing for IT to maintain.

How does reception send a patient to a room?

Right-click the patient in the waiting list and pick the room. Their phone shows the room number and they get a text, so nobody calls names across the waiting room. The patient then moves to “In a room” on reception’s list. Reception can still edit their details or message them there, and clears them when they leave.

Can we message patients who are waiting?

Yes. Right-click or tap the message icon on any patient and pick “Please come to the front desk,” “We’re running about 15 minutes late,” or write your own. It shows on their phone with an alert until they tap “Got it.”

What’s locked on the free plan?

The room board: the tiles that show every room’s status, live. They sit beside the waiting list, locked. Full Floor unlocks them and adds a tablet on every door and a board on the wall.

How do I get help?

Email us at support@doctorflow.com. Free plan support is by email.

How do I move to Full Floor?

Book 15 minutes with Dr. Kaczmarek and we’ll plan the move with you.

Set up your waiting room today.

Make a free account, put the check-in code up, and your next patient checks in on their phone. Free for 12 months.

Start free
Coming soonFree plan sign-up opens December 1.